Privacy Statement

Privacy Statement — Pro Window Clean

Last updated: August 2026

Pro Window Clean ("we", "us", "our") is committed to protecting your privacy. This statement explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We only collect the personal information we need to provide our services. This includes:

  • Your name
  • Your phone number
  • Your email address
  • Your property address

We collect this information directly from you — for example, when you call us, fill out our quote request form, or book a service.

2. How we use your information

Your personal information is used solely to:

  • Provide the window cleaning and related services you have requested
  • Prepare and send you quotes
  • Contact you about your booking, quote or service (for example, to confirm an appointment time)

We do not use your information for any other purpose without your consent, unless required by law.

3. What we don't do with your information

  • We do not sell your personal information to third parties.
  • We do not share your information with third parties for marketing purposes.
  • Your information is not used to train artificial intelligence (AI) models.

4. Automated systems

We may use a digital phone assistant to answer calls and take booking or quote enquiries. Any information you provide to this assistant is used only for the purposes described in this statement — providing services and preparing quotes. It is not used to train AI models and is not shared with or sold to third parties.

5. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is retained only for as long as it is needed to provide our services, manage our business records, or meet our legal obligations, after which it is securely deleted or destroyed.

6. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We will respond to your request within a reasonable time.

7. Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

8. Changes to this statement

We may update this privacy statement from time to time. The latest version will always be available on our website.

9. Contact us